Reservations Agent

Reservations Agent

Our vision is to be the PREMIER Hospitality RV Company by employing the VERY BEST PEOPLE, trained and empowered to deliver a QUALITY product with SENSATIONAL service to every guest, every time.

Position Description

As a member of the Reservations Team, the Reservations Agent reports to and assists the Reservations Manager in achieving the Company’s goals. The primary focus of this position is to handle all telephone inquiries and requests accurately and efficiently by answering the telephones courteously, promptly, and professionally while promoting resort services and ensuring maximum resort revenues

Roles and Responsibilities

• Field incoming web chats and phone calls
• Guide incoming callers through the reservation process
• Up-sell the properties with sales scripts and in-depth resort knowledge
• Meet and/or exceed targeted call ratios, occupancy goals, and revenue creation on a daily, weekly and monthly basis
• Maximize sales by extending the stays of customers, up-selling to premier site types, reserving future bookings, and selling cottage/villa vacations
• Assist with administrative duties as they relate to booking, tracking, charging, handling, and inputting reservations
• Other duties as assigned

The Ideal Candidate:

• Customer Service-Oriented – willing and able to go above and beyond for our guests
• Ability to “Think on your feet” and respond appropriately in a busy environment
• Possess strong communication skills in terms of the ability to negotiate, convince, sell and influence potential guests
• Strong interpersonal skills and the ability to work well with co-workers
• Attention to detail
• Able to pass a background check and drug screening
• Willing and able to learn new things
• Enjoy working in a rewarding, fun, and positive environment

Requirements

• Associates Degree or Higher Preferred
• Must be able to read and write in English fluently
• Must have a flexible schedule, available on weekends and holidays
• Minimum of 3 years’ experience in Hotel Front Desk or Reservations
• Strong problem-solving and basic math skills
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite
• Experience using reservation software

A Plus

• Bi-lingual
• RV Industry experience
• Call Center experience

Job Type: Full-time

Experience:

• Reservationist: 2 years (Preferred)